Common Assessment Framework: The state of affairs

Engel, Christian (2002) Common Assessment Framework: The state of affairs. EIPASCOPE, 2002 (1). pp. 1-5.

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Abstract

[From the Introduction]. The use of quality management tools and systems, for a long time confined to the private sector, has since the early 1990s started to pervade the public sector in Europe as part of its strive for modernisation, better public management, increased performance and a stronger "customer" focus. In the course of the last decade, various quality management tools and systems started to be used in the public sector across the EU – albeit to a very different extent from one Member State to another – and in many EU countries public sector organisations started to participate in Quality Awards both for the private and the public sector, or Quality or Innovation Awards specifically destined for the public sector were developed. Although many of these quality management systems and Awards were – and are – fully based on the Excellence Model owned, developed and promoted by the European Foundation for Quality Management (EFQM), it was not possible to speak of a common understanding and language of quality within the public sector in the EU. In the German-speaking part of the EU, for instance, quality management in the public sector follows a different approach, based on the bi-annual Quality Award organised by the Speyer Academy.

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