Archmann, Sylvia and Castillo Iglesias, Just. (2010) eGovernment: A Driving Force for Innovation and Efficiency in Public Administration. EIPAScope, 2010 (1). pp. 29-36.
Through the increasing use of ICT, particularly with the enablement of interoperability and development of digital inclusion policies, public administrations across Europe are engaging in transformation processes, which aim at achieving a more efficient, effective, friendly, and citizenand business-centric delivery of public services. This approach, also known as "Transformational Government", has become a driving force for innovation and reduction of administrative burden in European public administration, taking advantage of the possibilities that the most recent technological developments such as the Web 2.0 have opened. While the opportunities presented are enormous, there are also challenges to address in the implementation of such transformation processes that will be addressed in this article; in particular ensuring digital access for all citizens, and taking into account the multidimensionality of interoperability to enable sharing of governmental information across Europe.
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