Thijs, Nick and Staes, Patrick. (2010) From Self-Assessment to External Feedback: The CAF External Feedback: Labelling Effective CAF Users. EIPAScope, 2010 (1). pp. 9-14.
Abstract
The CAF model has proved its success over the past ten years, but it also has to take steps to prepare for the future. In this respect the CAF External Feedback procedure truly adds value to the CAF for its users. Public sector organisations want to see the results of all their efforts and therefore need feedback. This was the thinking behind the CAF External Feedback. This CAF external feedback by peers and experts will help organisations to take the next steps in their quest for quality management and make their efforts visible both internally and externally. The CAF External Feedback procedure is built on the CAF model to further support CAF users in reaching their quality targets.
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